AI-Enabled Back Office Automation
The Problem: Your team spends hours every day manually processing documents, triaging requests, data entry, and answering repetitive questions. Operations do not scale without adding headcount. Manual processes introduce errors and delays.
What We Build
We build AI-powered automation systems that extract data from documents (invoices, forms, medical records), route workflows intelligently, and provide internal teams with copilot-style tools for faster decision-making. These are production systems, not proof-of-concepts.
Technologies
- OpenAI GPT-4, Anthropic Claude for document extraction and classification
- Python, LangChain, vector databases for RAG (retrieval-augmented generation)
- Workflow engines for routing and orchestration
- Integration with existing systems (CRM, EHR, ticketing, email)
Example Use Cases
- Automate patient intake forms: Extract data from PDFs and populate EHR fields
- Triage support tickets: Classify, prioritize, and route to the right team automatically
- Internal chatbot for operations: Answer policy questions, pull data from multiple systems
- Invoice processing: Extract line items, match to POs, flag discrepancies for review
Secure Portals & Role-Based Apps
The Problem: You need a web application that handles sensitive data (patient records, financial information, customer data) with role-based access, audit logging, and compliance requirements. Off-the-shelf SaaS does not fit your workflows. Building in-house is too expensive and risky.
What We Build
Custom web portals with enterprise-grade security: multi-factor authentication (MFA), role-based access control (RBAC), audit trails, and encryption. We design for HIPAA, SOC 2, and GDPR compliance from day one. You get a production-ready application, not a prototype.
Technologies
- React/TypeScript frontend with responsive design
- Node.js/Express or Python/FastAPI backend with JWT authentication
- PostgreSQL with row-level security and encrypted fields
- Auth0, Okta, or custom OAuth/SAML SSO integration
- Comprehensive audit logging for compliance
Example Use Cases
- Patient portal: View records, schedule appointments, secure messaging with providers
- Provider portal: Access patient charts, submit referrals, track authorizations
- Internal operations dashboard: Real-time metrics, case management, reporting
- Vendor/partner portal: Limited access to shared data with granular permissions
Device + Printer + Scanner Workflows
The Problem: Your operations depend on physical hardware: barcode scanners, label printers, badge readers, document scanners. These devices need to integrate with your software stack, but most modern web apps are not designed for hardware interaction. Manual workarounds slow everything down.
What We Build
We build systems that bridge the gap between web applications and physical devices. Barcode scanning workflows, automated label printing, document capture and indexing, and badge/RFID integration. We handle the low-level device drivers and APIs so your application just works.
Technologies
- Zebra, Dymo, Brother printer APIs for label generation and printing
- Barcode scanning integration (USB, Bluetooth, or web-based)
- TWAIN/WIA document scanner interfaces
- Electron or desktop agents for local device communication
- RESTful APIs to connect devices to your web applications
Example Use Cases
- Inventory management: Scan barcodes to update stock levels in real-time
- Shipping/receiving: Print shipping labels and packing slips automatically
- Medical specimen tracking: Barcode labels at collection, scan at every step
- Document digitization: Scan, OCR, index, and route to the right workflow
Interop & Data Pipelines
The Problem: Your data is trapped in silos. EHR, billing, CRM, warehouse, and analytics systems all have their own databases. Manual exports and imports are error-prone and time-consuming. You need real-time or near-real-time data sync across systems.
What We Build
We build integration engines and data pipelines that connect disparate systems reliably. HL7/FHIR for healthcare interoperability, REST APIs for modern SaaS platforms, ETL for legacy databases, and real-time streaming for event-driven workflows. We own the data quality, error handling, and monitoring.
Technologies
- HL7 v2, FHIR R4, EDI X12 for healthcare data exchange
- Mirth Connect, Nextgen Connect, or custom interface engines
- REST/GraphQL APIs for SaaS integration (Salesforce, HubSpot, etc.)
- ETL pipelines with Python, Airflow, or dbt for data warehousing
- Kafka, RabbitMQ for real-time event streaming
Example Use Cases
- EHR to billing: ADT messages trigger billing workflows automatically
- Multi-location data consolidation: Aggregate inventory, sales, and operations data
- CRM to marketing automation: Sync contacts, deals, and campaign responses
- Legacy system migration: Extract, transform, load data to new platform with validation
On-Prem Modernization & Virtualization
The Problem: Your infrastructure is a mix of aging physical servers, outdated operating systems, and manual deployment processes. Cloud migration is expensive or not feasible due to latency, compliance, or cost concerns. You need to modernize without abandoning your existing hardware.
What We Build
We modernize on-premises infrastructure with virtualization, containerization, and automation. Proxmox for VM management, Docker for containerized applications, CI/CD pipelines for automated deployments, and hybrid cloud for selective workload offloading. You get the benefits of modern infrastructure without vendor lock-in.
Technologies
- Proxmox VE for virtualization and high availability
- Docker, Docker Compose, and Kubernetes for containerization
- GitLab CI/CD, GitHub Actions, or Jenkins for automated deployments
- Ansible, Terraform for infrastructure as code
- Prometheus, Grafana, Loki for monitoring and logging
Example Use Cases
- Consolidate 10 physical servers onto 2 virtualization hosts with HA failover
- Containerize legacy applications for easier deployment and scaling
- Hybrid cloud: Keep sensitive data on-prem, burst compute to AWS/Azure as needed
- Automate backups, disaster recovery, and security patching